National Staff Position

Position: Social Workers (SWs) 
Job site: 2 positions – 2 Al-Udayn (Ibb) 
Report to: Case Management Supervisor and Activity Coordinator
Supervision of:  N/A

About INTERSOS:

INTERSOS is an independent non-profit humanitarian organization committed to assisting the victims of natural disasters and armed conflicts. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, and respect for diversity and coexistence, paying special attention to the most vulnerable and unprotected people.

Project objectives:

Project name: Provision of emergency health & nutrition services, with integration of WASH and protection services, for conflict and displacement affected people in Ibb governorate.
The project will provide emergency Health and Nutrition (H&N) services, integrated with Water, Sanitation and Hygiene (WASH) and protection services for all conflict affected people in two districts in Ibb (Dhi Suffal and Al-Udayn), in an inclusive manner, with special focus on IDPs and women and children. INTERSOS will pursue reduction of mortality and morbidity in the two districts by supporting provision of lifesaving health and nutrition services in existing health facilities (HFs), which will be rehabilitated with main focus on Water, Sanitation and Hygiene (WASH) improvements so as to prevent/reduce spreading of water-borne diseases. In parallel, emergency protection services will be provided in the HFs, with outreach in the HF catchment area whenever required. Community volunteers will ensure community acceptance, and work on cultural barriers mitigation towards all urgent needs and risks related to H&N, protection and WASH.  Direct referrals from health, nutrition and WASH teams will help in the identification of the most vulnerable cases, while referrals from protection to H&N and WASH services will be equally beneficial to achieve the project’s objectives.  

Purpose /Objectives:

Social Workers (CP, WP and PWSN): deliver individual case management services and/or collective PSS services, under the supervision of the case management supervisors (CMS). Note that all social workers must act according to the guiding principles of case management including using a survivor-centered approach, confidentiality, safety, do not harm and non-discrimination. 
The Social Worker will work closely with the peer social workers, the CMS, and the Activity Coordinator, and community outreach volunteers to ensure that all PSS activities under the project are designed and implemented at high efficiency. Activities include supporting identified survivors through the provision of individual case management and referral and provision of collective PSS. The Social Worker has to facilitate appropriate flow of communication between Volunteers, CMS, and AC to ensure consistency and effectiveness of the assistance provided. The Social Worker shall contribute to strengthening of the protection system defined by INTERSOS project in terms of referral pathway and case management.
Responsibilities/duties:

Case Management:

• Detect, counsel and follow up on individual protection cases identified during psychosocial activities or referred by other agencies, through self-referral, or through internal referral.
• Conduct psychosocial assessment of vulnerable cases, including environmental, emotional, behavioral, and social factors as well as resources and strengths that impact the individual well- being.
• Conduct home visits to assess the living conditions of the cases.
• Refer cases internally for legal assistance, psychological counseling, livelihood support or financial assistance when needed. 
• Ensure coordination with the main service providers in the area of intervention for prompt referral, follow up and information sharing.
• Manage, fill, archive specific intake forms for cases profiling, referral and weekly reporting ensuring confidentiality, accuracy and timeliness.
• Monitor and follow up the outcome of internal and external referrals.
• Strive towards smooth case closure for all beneficiaries
• Be available to provide emergency assistance and basic emotional support for urgent cases.
• Support the Activity Coordinator in linking with the Community Based Protection Networks/Community Outreach Volunteers in gathering information and receiving referrals.
• Ensure that data protection protocol is respected.

Psychosocial activities 

Collective PSS activities are run through a flexible approach, at the service centre (community centre or health facility) or per outreach, in order to reach as many people as possible, with special attention for the most marginalized and isolated population groups, such as women and girls, but also running activities for men and boys. Activities are run in an age appropriate and gender sensitive manner. INTERSOS developed a module for collective PSS for adult men and women and children (boys and girls). All activities aim to address immediate effects of conflict and build resilience. Such activities vary from support group sessions, recreational and educational activities, life skills trainings, awareness and information sharing.

• Support the Activity Coordinator, the CMS and the other Social Workers in organizing collective PSS session that are gender and age appropriate.

Reporting

• Provide daily updates to the Case Management Supervisor about new cases identified and assessed;
• File, collect and report relevant information about the case, background, case plan, follow up and actions taken.
• Assist the CMS in providing reports to the Activity Coordinator of case management activities on a weekly basis.
• Collect project lesson learned and contributes to relevant advocacy platforms with local levels.
• Undergo regular case management audits by Protection Coordinator.

Coordination 

• Participate in meetings and trainings in and outside the centres including case management meetings and case conferences.
• Ensure smooth coordination with the different teams within INTERSOS for internal referrals such as legal assistance, cash assistance or other services provided by INTERSOS.
• Any other task requested in order to achieve the project’s objectives.
• Always ensure confidentiality and conduct all activities respectfully and sensitively to beneficiaries and staff.

Overall, these tasks require:

• Adherence to Humanitarian principles of Neutrality, Impartiality, Independence, and Humanity
• Clear & timely communications to line management 
• Full abiding by INTERSOS internal rules and guidelines and respect INTERSOS Charter of Value and Code of Ethics 

Qualification/level requirements

• BA in social work – social sciences
• Min 1 year of professional experience working as a social worker in Yemen, in particular the provision of individual case management and/or collective PSS
• Demonstrated familiarity with case management principles, standards and procedures, including relevant roll-out of SOPs for different protection typologies
• Demonstrable experience in establishing and maintaining collaborative relationships with different sectoral counterparts/referral pathways

Other requirements:

• Native Arabic - basic written and spoken English. 
• Strong team spirit, comfortable in a multi-cultural environment.
• Excellent analytical skills, observation and analysis capacity.
• Attention to detail and structured way of approaching tasks.
• Ability to plan and output-oriented.
• Able to ensure quick quality delivery in stressful environment.
• Ability to adhere to deadlines and respect line management.
• Very strong interpersonal skills: strong communication and diplomatic skills.
• Practical and problem-solver.
• Ability to deal with heavy work pressure.

INTERSOS is an equal opportunity employer and reserves the right for everyone to apply to its vacancies without any discrimination.

INTERSOS is committed to achieving workforce diversity in terms of gender, nationality, and culture. Individuals from minority groups, indigenous groups, and persons with disabilities are equally encouraged to apply.

For those interested and who meet the required criteria, please click (HERE) to apply.

Kindly note that:

• Only short-listed candidates will be contacted.
• Your resume must be uploaded in PDF or Word format.
• INTERSOS is reviewing applications on a rolling basis, and we reserve the right to close the vacancy before the mentioned closing date.
• Preference will be given to qualified candidates from the recruitment area.

Published Date: 18/12/2024