National Staff Position

• Position: Case Management Supervisors (CMSs) 
• Job site: One position – for Udayn (Ibb) 
• Report to: Activity Coordinators (AC) and Protection Expert
• Supervision of:  Social workers, Lawyer and Psychologist

Female candidates are encouraged to apply please!

About INTERSOS:

INTERSOS is an independent non-profit humanitarian organization committed to assisting the victims of natural disasters and armed conflicts. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, and respect for diversity and coexistence, paying special attention to the most vulnerable and unprotected people.

Project objectives:
Project name: Provision of emergency health & nutrition services, with integration of WASH and protection services, for conflict and displacement affected people in Ibb governorate.
The project will provide emergency Health and Nutrition (H&N) services, integrated with Water, Sanitation and Hygiene (WASH) and protection services for all conflict affected people in two districts in Ibb (Dhi Suffal and Al-Udayn), in an inclusive manner, with special focus on IDPs and women and children. INTERSOS will pursue reduction of mortality and morbidity in the two districts by supporting provision of lifesaving health and nutrition services in existing health facilities (HFs), which will be rehabilitated with main focus on Water, Sanitation and Hygiene (WASH) improvements so as to prevent/reduce spreading of water-borne diseases. In parallel, emergency protection services will be provided in the HFs, with outreach in the HF catchment area whenever required. Community volunteers will ensure community acceptance, and work on cultural barriers mitigation towards all urgent needs and risks related to H&N, protection and WASH.  Direct referrals from health, nutrition and WASH teams will help in the identification of the most vulnerable cases, while referrals from protection to H&N and WASH services will be equally beneficial to achieve the project’s objectives.  

Purpose /Objectives:

The Case Management Supervisor (CMS) is the team leader and supervisor of social workers (SWs). 
The CMS will work closely with AC, SWs, Psychologist, and Lawyers and Volunteers to ensure that all protection activities under the project are designed and implemented at high efficiency. 

Activities include supporting identified protection cases (child protection, women protection and persons with specific needs) through the provision of individual support and case management, and referral. 

Case management supervisors (3): the key actor in the management of individual protection cases, approaching/referred to the centres, and will ensure cases are identified and receive individual case management support. CM package includes assessment, identification, psycho-social first aid, psycho-social counselling and psychological counselling, referrals for specialized services (internal and external) and follow-up services.
The CMS must facilitate appropriate flow of communication between Volunteers, SWs and AC to ensure consistency and effectiveness of the assistance provided. The CMS role shall ensure quality implementation of the standard operating procedures (SOPs) defined by INTERSOS project in terms of referral pathway and case management.
The CMS should act according to the guiding principles of case management including using a survivor-centered approach, confidentiality, safety, do not harm and non-discrimination. 

The CMS is responsible for ensuring that protection principles are understood, maintained and enforced.

Responsibilities/duties:

Case Management:

• Monitor and supervise the process of identification of protection cases by the social workers (child protection, women protection and persons with specific needs).
• Supervise the activities related to individual case management (ICM) in accordance with all ICM steps and related tools and SOPs.
• Provide technical support and guidance to the social workers on case management particularly on difficult cases; increase their knowledge, skills, and confidence of staff. 
• Joint field visits with Social Workers. 
• Ensure that all urgent and critical children cases are addressed immediately and shared with the direct line manager for possible intervention.
• Ensure INTERSOS application of Protection Cash Assistance SOPs and ensure review/approval/forwarding PCA requests to the Protection Coordinator for final endorsement.
• In collaboration with the line manager, work closely with the other organizations in order to ensure smooth referral and monitoring of required follow-up actions.
• Ensure close coordination and regular meetings with the Activity Coordinator but also Protection Coordinator to discuss cases in depth to ensure timely and effective provision of assistance to protection cases. 
• Conduct regular individual supervision meetings with SWs and ensure case discussions to ensure proper responses for protection cases, run/participate in case management meetings and case conferences.
• Conduct client satisfaction surveys with cases (and caregivers) to ensure the provision of quality ICM service. 
• Responsible on staff adherence to data protection protocol. 
• Work closely with the Protection Coordinator to build the capacity of SWs in terms of ICM/PSS. 
• Work closely with community-based groups/organizations/volunteers to build their capacity in order to timely identify most vulnerable protection cases. 
• Participate in trainings and deliver trainings when needed and requested by the PM/AC/Protection Coordinator. 

Coordination & Representation

• Develop and maintain effective working relationship with stakeholders including partner agencies, community leaders and service providers in the target areas for prompt referral, follow up and information sharing. 
• Support the activity coordinator and contribute to the monthly update of service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services.
• Attend meetings/workshops/trainings as requested by the PM/AC/Protection Coordinator.

Monitoring & Reporting

• Ensure that all cases are filed, and information is reported in accurate detail about the case, background, case plan, follow up and actions taken, and all cases files are systematically completed and archived.
• Ensure all data is systematically completed and archived, plus accurate reporting of activities.
• Prepare weekly and monthly reporting (including Protection Cash Assistance list), and report immediately critical /urgent protection cases needed to AC and Protection Coordinator. 
• Take regular samples of intake and assessment forms to check the quality of the case management records (Case Management auditing and shared findings with relevant social workers, aiming for on-job coaching, and share with Protection Coordinator for learning/training purposes).
• Communicate regularly with teams for updates on achievements and challenges.
• Provide written feedback about protection incidents, trends and concerns/issues.
• Any other task requested in order to achieve the project’s objectives.
• Always ensure confidentiality and conduct all activities respectfully and sensitively to beneficiaries and staff.

Overall, these tasks require:

• Adherence to Humanitarian principles of Neutrality, Impartiality, Independence, and Humanity
• Clear & timely communications to line management 
• Full abiding by INTERSOS internal rules and guidelines and respect INTERSOS Charter of Value and Code of Ethics 

Qualification/level requirements

• BA in social work – social sciences
• Min 3 year of professional experience working as a social worker in Yemen, in particular the provision of individual case management 
• Demonstrated familiarity with case management principles, standards and procedures, including relevant roll-out of SOPs for different protection typologies
• Demonstrable experience in establishing and maintaining collaborative relationships with different sectoral counterparts/referral pathways

Other requirements:

• Native Arabic - basic written and spoken English. 
• Strong team spirit, comfortable in a multi-cultural environment.
• Excellent analytical skills, observation and analysis capacity.
• Attention to detail and structured way of approaching tasks.
• Ability to plan and output-oriented.
• Able to ensure quick quality delivery in stressful environment.
• Ability to adhere to deadlines and respect line management.
• Very strong interpersonal skills: strong communication and diplomatic skills.
• Practical and problem-solver.
• Ability to deal with heavy work pressure.

INTERSOS is an equal opportunity employer and reserves the right for everyone to apply to its vacancies without any discrimination.

INTERSOS is committed to achieving workforce diversity in terms of gender, nationality, and culture. Individuals from minority groups, indigenous groups, and persons with disabilities are equally encouraged to apply.

For those interested and who meet the required criteria, please click (HERE) to apply.

Kindly note that:

• Only short-listed candidates will be contacted.
• Your resume must be uploaded in PDF or Word format.
• INTERSOS is reviewing applications on a rolling basis, and we reserve the right to close the vacancy before the mentioned closing date.
• Preference will be given to qualified candidates from the recruitment area.

Published Date: 18/12/2024